Terms of Service
1. What you are buying
SurfaceSwap is a web application for flooring, tile and countertop stores. Your salespeople photograph a customer's room, pick a product from your enabled catalog, and the application generates an image of that room with the selected floor, countertop or backsplash. Plans, monthly visualization quotas, the one-time setup fee and the price of extra visualizations are the ones published on surfaceswap.com on the day you order, and are shown again at checkout.
2. Setup
The one-time setup fee covers building your store in SurfaceSwap (your brands from the catalog, your logo and colors, one login per salesperson), setting up your team's devices and training your team, in person where we serve, otherwise by video call. Setup is delivered within 7 days of payment unless we agree otherwise with you. Anything we hand you during setup that is not software (for example a tablet) becomes your property; we do not take it back if you cancel.
3. Billing and cancellation
- Monthly plans are charged to your card on the day you order and then every month on that date, through our payment processor (Stripe). The setup fee is charged once, with the first month.
- You can cancel a monthly plan at any time by emailing support@surfaceswap.com. Access continues to the end of the paid month. We do not refund partial months.
- Annual plans (10 months for 12) are prepaid and non-refundable after the first 14 days.
- The setup fee is non-refundable once setup work has started.
- Founding Store pricing is limited to the first stores we accept and to the period stated at purchase; afterwards the plan renews at the then-current price of the plan it includes, which we will tell you at least 30 days in advance.
- Unused monthly visualizations do not roll over. Extra visualizations bought as packs expire when the subscription ends.
4. Your catalog and brands
We enable in your store the brands you carry that exist in the SurfaceSwap catalog and add lines you request from the manufacturer's published product images when we can. Brand names, product names and swatches belong to their owners. SurfaceSwap is an independent tool and is not affiliated with or endorsed by any manufacturer. We update the catalog periodically; a product we can no longer find at the manufacturer may be removed.
5. Photos and generated images
- Photos your team uploads are used only to generate the visualization for that customer. They are sent to our AI provider under its paid terms, which state that paid-tier content is not used to train its models, and are not published by us.
- You are responsible for having the customer's permission to photograph their home and to send them the result.
- Generated images are previews for comparison. They are not a rendering of the finished job, a color match, or a measurement. Physical samples remain the reference for color and texture.
- Every image is reviewed automatically before it is shown; images that changed anything other than the selected surface are rejected. Rejected images do not count toward your quota. A preview can still be imperfect; use your judgment before sending it to a customer.
6. Your account
Each salesperson gets a personal login. Keep passwords private; you are responsible for what is done with your logins. Tell us when someone leaves and we will remove the login. We may suspend an account that is used to abuse the service, to resell it, or to generate images unrelated to selling your products.
7. Service and support
SurfaceSwap runs on third-party cloud and AI providers. We work to keep it available during your business hours, but we do not guarantee uninterrupted service, and generation times vary with the provider. Support is by email at support@surfaceswap.com and, on Pro and Multi plans, by phone. If the service is unavailable for more than 3 consecutive business days for reasons under our control, we will credit those days.
8. Changes and price
We may improve or change features. We will not raise the price of an active monthly plan without telling you at least 30 days in advance, and you can cancel before the new price applies.
9. Limits of liability
To the extent permitted by Florida law, SurfaceSwap's total liability for any claim related to the service is limited to the amounts you paid us in the 3 months before the claim. We are not liable for lost sales, lost profits, or a customer's decision based on a preview image.
10. The whole agreement
These terms, the prices shown at checkout and our email confirmations are the whole agreement. Florida law applies. We will try first to resolve any dispute by a good-faith conversation. Questions: support@surfaceswap.com.